FAQ
Feb 2nd, 2010 by RelianceDomestic
Frequently Asked Questions
- What kind of services the company can provide?
- How much it will cost to employ domestic staff?
- How experienced are the applicants?
- Does the applicant have the right to work in the UK?
- How well do they speak and understand English Language?
- What is the procedure to employ domestic staff?
- Who will be responsible for paying Tax and National Insurance Contribution?
- How many hours can the applicants work?
- Do you provide another domestic staff in case they left the employment?
What kind of services the company can provide?
Reliance Services Agency is a personal company that provides housekeepers, cleaners, nannies, mother’s help, couples, drivers, and other domestic staff to private household on a permanent or temporary basis live in or live out position.
How much it will cost to employ domestic staff?
The ongoing rates are as follows:
- - £280 – £300 net per week for live-in full time position
- - £350 net per week for full time live-out position
- - £8.00 per hour plus fare for part-time position.
On top of the above rates the employers have to pay the agency a one off introduction fee of 4 weeks salary for permanent position.
- - £50 per week for temporary position
- - £25 if less than 15 hours per week
- - £15 per day for short term temporary domestic staff.
Please visit our rates page for every service details.
How experienced are the applicants?
Agency applicants have at least 3 years minimum relevant experience, vetted and interviewed, and subject to police clearance and reference checked.
Does the applicant have the right to work in the UK?
Yes, all of the applicants are allowed to work in UK. They got valid work permit with domestic workers visa, some of them got residency status, and few of them have British passport. Some of them have National Insurance number and would like to be paid direct to their bank account.
How well do they speak and understand English Language?
Applicants do understand and speak good English. Most of them come from the Philippines and countries around Europe and English is their second language.
What is the procedure to employ domestic staff?
1. If you want to employ domestic staff (ie. Housekeepers) you need to complete, sign and return our Client Registration Form, pay a refundable booking fee of £30.00 when introduction has been successful.
2. Agency will send applicant’s CVs to employer, who has been fully brief about the current vacancy. The consultant will endeavour to match applicants to the Employers preferences.
3. Agency will then contact the employer to discuss the chosen candidates and arrange interview either on the phone or in person.
4. If the employer were not satisfied with the candidates initially introduce the Agency will look for another applicants.
5. If the employer is happy with the candidates interviewed and both applicant and employer are willing to proceed, the agency will prepare all necessary papers of introduction. The Agency will then ask the employers to disclose information about themselves such as their address, family requirements and other details about the jobs to the applicants.
6. At this point the Agency will send an Invoice, Confirmation Form, Terms of Business, which need to be signed by the employer and must be returned to the Agency, along with the full settlement of the Agency Introduction fee.
7. The applicant will not book any travel arrangements until all the above documents and payments has been received by the Agency. This is to avoid disappointment on the part of the candidate, only to know in the end that the employer has changed their mind.
8. The Agency will contact the employer after the introduction and to make sure the applicant arrive safely and both applicants and employers are happy and satisfied.
9. The Agency has commitment to the employer to proceed with its free 10 weeks replacement facility which commence from the day the applicants start their duties.
Who will be responsible for paying Tax and National Insurance Contribution?
Domestic employers have the same legal obligations as commercial employers under the UK employment law.
The Employer has the obligation to pay Employees Tax and National Insurance contributions. The employer will also pay an Employers National Insurance Contribution, register with the Inland Revenue and provide detailed summary of all payments and deduction in an annual basis to the government.
Paying the Salary, Tax, and National Insurance Contributions is a big burden for the employer, understanding the difficulty of tax calculations would be too much so the easiest solution to the Tax and NI is to approach a specialist agency that can help on behalf of employer at a bare minimum cost. We highly recommend Nanny Tax to all our clients and you can visit their website on our link page or contact them on 01273 626256.
How many hours can the applicants work?
The hours of work will depend on the type of position the applicant applied for. If it is full time work, the applicants are willing to work 40 hours a week with 1 ½ or 2 days off. Additional hours should be agreed initially and should be paid accordingly. If it is part time, the applicants are willing to work a minimum 4 hours and maximum 10 hours a day.
Do you provide another domestic staff in case they left the employment?
YES, provided that the Employer has paid all fees and other sums due, the Agency offer a no obligation, free of charge, 10 weeks replacement service.
Within that period the agency will endeavour to replace the applicant until the Employer is satisfied with the replacement candidate.
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